The Hot Springs is slated to employ 120 people for a call center reports the Rapid City Journal. Matthew Eitutis, an executive director for the U.S. Department of Veterans Affairs, indicated computers have been brought to the facility and 38 employees have been hired. They are looking to have 120 positions total, those interested in applying can do so online. Eitutis said that Building No. 3 is ready to be converted into cubicles to create a call center environment. About half of the computers have been delivered as well.
The call center will be a hub for the VA Health Resource Center crisis line. A whistlebower claims that in 2016 nearly 1 million calls went unanswered at the hotline. This hotline is for veterans seeking help.