Ditech Financial, a mortgage lending and servicing firm based in Fort Washington, PA, and St. Paul, MN, recently confirmed that it will be closing its Rapid City call center in November of 2019. According to the Rapid City Journal, this closure will mean the loss of approximately 450 jobs.
The closure coincides with the end of Ditech’s lease and is the result of a thorough evaluation by the company to select call center locations that best meet their business requirements and the needs of customers. Ditech will be working with those 450 employees in the time before the closure to answer questions and provide any possible details regarding the company’s decision. This closure continues a trend of job cuts in call centers all across South Dakota. In the past three years, Sioux Falls lost over 1,000 call center jobs to lay-off and center closures.
Mayor of Rapid City Steve Allender says that while this closure is unfortunate, it was not unexpected. He asserted that the closing was due to a company decision and was any indication of a poor local economy and is confident that Ditech’s former employees will prove very marketable in the Rapid City area.
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